Diseño De Un Modelo De Optimización Del Proceso De Soporte Técnico A Incidentes Informáticos Para La Empresa Net Computadores Ltda.

Technology today is one of the most important elements within an organization, therefore it is important to ensure its optimal operation and continuity of services, given this need, it is imperative to have an adequate management of incidents and requirements, to provide timely and effective solutio...

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Bibliographic Details

Main Author:	Ramírez, Gloria, M. N.
Other Authors:	Niño Cordero, Edgar M.
Format:	Trabajo de grado (Pregrado y/o Especialización)
Language:	spa
Published:	Universidad Antonio Nariño 2024
Subjects:	Gestión de incidentes IT, ITSM, soporte, sistemas, marcos de referencia, procesos de servicio. T41.23 IT incident management, ITSM, support, systems, frameworks, service processes.
Online Access:	http://repositorio.uan.edu.co/handle/123456789/9390
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