Medición y mejora de la satisfacción del usuario con un método basado en la norma ISO 10002 en Expreso la Gaitana en la ciudad de Neiva

The present work, entitled "Measurement and Improvement of User Satisfaction with a Method Based on the ISO 10002 Standard in the Expreso la Gaitana in the City of Neiva", is based on knowing whether the response that users are having to the services provided by the company is Satisfactory...

Full description

Bibliographic Details

Main Authors:	Aponte Cárdenas, Maria Alejandra, Arce Nuñez, Luisa Fernanda
Other Authors:	Suarez Urriago, Diego Andrés
Format:	Trabajo de grado (Pregrado y/o Especialización)
Language:	spa
Published:	Universidad Antonio Nariño 2023
Subjects:	Norma ISO 10002 Tratamiento de quejas y reclamos Atención al cliente Satisfacción Treatment of complaints and claims Customer Support Satisfaction
Online Access:	http://repositorio.uan.edu.co/handle/123456789/7801
Tags:	Add Tag No Tags, Be the first to tag this record!