Descripción de la gestión humana desde el modelo de la calidad ISO 9001 versión 2015. Un estudio de caso.

The present investigation describes the related criteria of human management that are immersed in the Colombian technical standard ISO 9001 in its 2015 version, for which a case study was carried out with a chemical company called Amoquímicos Colombia S.A.S., located in the Bogotá city. The methodol...

Full description

Saved in:

Bibliographic Details
Main Author:	Vargas López, Nicolás Esteban
Other Authors:	Moreno, Gabriel
Format:	Tesis/Trabajo de grado - Monografía - Pregrado
Language:	Español
Published:	Universidad Antonio Nariño 2024
Subjects:	Calidad comportamiento organizacional gestión de personal liderazgo comunicación Quality organizational behavior personnel management leadership communication
Online Access:	https://repositorio.uan.edu.co/handle/123456789/11593
Tags:	Add Tag No Tags, Be the first to tag this record!

Description
Summary:	The present investigation describes the related criteria of human management that are immersed in the Colombian technical standard ISO 9001 in its 2015 version, for which a case study was carried out with a chemical company called Amoquímicos Colombia S.A.S., located in the Bogotá city. The methodology used is of a quantitative type with a descriptive crosssectional scope for a case study. The technique used to gather information was a questionnaire with open questions that relate to the previously established categories, taking into account the documentation and analysis of the way in which the organization’s quality management system is implemented. Based on the results, verify evidence of how we verify the processes that are related to human management and in turn highlight some specific aspects of improvement in the theoretical justification of organizational psychology that includes continuous improvement and greater satisfaction in the working group to contribute to product quality and customer satisfaction.