Estrategias de mejoramiento del control administrativo y operativo, que contribuyen con el fortalecimiento de los servicios y la satisfacción de los clientes de American Logistics S.A.S. Yumbo (Valle) 2022.

The main purpose of this degree work is to achieve a significant contribution to the company American Logistics, analyzing each of the causes that generate non-compliance with the promise of service (Quality), through the study of the work and each of the needs detected by the processes of the compa...

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Bibliographic Details

Main Authors:	Molina Zúñiga, Mayra Ginet, Mosquera Mera, Alexandra
Other Authors:	Cardona Vargas, Otoniel
Format:	Trabajo de grado (Pregrado y/o Especialización)
Language:	spa
Published:	Universidad Antonio Nariño 2023
Subjects:	Promesa del Servicio Incumplimiento Tiempos Reprocesos Indicadores de Gestión Service Promise Non-compliance Times Reprocesses Management Indicators
Online Access:	http://repositorio.uan.edu.co/handle/123456789/8542
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