Estrategias de mejoramiento del control administrativo y operativo, que contribuyen con el fortalecimiento de los servicios y la satisfacción de los clientes de American Logistics S.A.S. Yumbo (Valle) 2022.
The main purpose of this degree work is to achieve a significant contribution to the company American Logistics, analyzing each of the causes that generate non-compliance with the promise of service (Quality), through the study of the work and each of the needs detected by the processes of the compa...
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| Main Authors: | , |
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| Other Authors: | |
| Format: | Trabajo de grado (Pregrado y/o Especialización) |
| Language: | spa |
| Published: |
Universidad Antonio Nariño
2023
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| Subjects: | |
| Online Access: | http://repositorio.uan.edu.co/handle/123456789/8542 |
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| Summary: | The main purpose of this degree work is to achieve a significant contribution to the
company American Logistics, analyzing each of the causes that generate non-compliance
with the promise of service (Quality), through the study of the work and each of the needs
detected by the processes of the company in general. Its general objective is to analyze the
causes that generate the non-compliance according to the policies that for certification
issues must be strictly complied with, to characterize a diagnosis of the processes that
allow identifying failures, to determine the taking of times as a work measurement
technique and to propose and/or standardize solution schemes to avoid the lack of truthful
information in real time |
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