Aplicación del modelo SERVPERF para medir el nivel de satisfacción de los usuarios del servicio de crédito de Comfamiliar del Huila sede principal Neiva.

This study measures the level of satisfaction of the users of Comfamiliar Huila credit service main office in Neiva. The study is descriptive, considering that the population taken into account is the credit users of Comfamiliar Huila's main office in Neiva. The service was measured following t...

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Bibliographic Details

Main Authors:	Motta Rubiano, Ana Maria, Triana Motta, Laura
Other Authors:	Pérez Quesada, Edgar
Format:	Trabajo de grado (Pregrado y/o Especialización)
Language:	spa
Published:	Universidad Antonio Nariño 2023
Subjects:	Servicio al cliente Servperf Tangibilidad Fiabilidad Capacidad de respuesta Seguridad Empatía Customer service Tangibility Reliability Answer's capacity Security Empathy
Online Access:	http://repositorio.uan.edu.co/handle/123456789/7797
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