Método y sistema para reducir tiempos de procesamiento de solicitudes en líneas de espera.

Given that generally the customer service's resources cannot give service to all service demands, all the time, the queues are generated, also known as waiting lines. These queues are present in several aspects of the daily life. From a phenomenon present in optical communication systems, known...

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Bibliographic Details

Main Author:	Pinto Serrano, Mario Augusto
Other Authors:	Gutiérrez Salamanca, Rafael María
Format:	Tesis y disertaciones (Maestría y/o Doctorado)
Language:	spa
Published:	Universidad Antonio Nariño 2022
Subjects:	atención al cliente- Método 658.5038 customer service's
Online Access:	http://repositorio.uan.edu.co/handle/123456789/6837
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