Propuesta de mejora del servicio de hospedaje en el Hotel Maracos utilizando Lean Service.
The research was carried out at the Maracos Hotel in the city of Villavicencio, for the reactivation of the hotel an improvement plan has been proposed to generate attraction and customer loyalty through the Lean Service methodology and other tools such as the QFD and VSM house of quality, through t...
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| Format: | Trabajo de grado (Pregrado y/o Especialización) |
| Language: | spa |
| Published: |
Universidad Antonio Nariño
2022
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| Online Access: | http://repositorio.uan.edu.co/handle/123456789/6329 |
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