Diseño de la documentación bajo los requisitos de la norma NTC ISO 9001: 2015 para la empresa La Casa del Hojaldre y Pastelería
Quality management systems emerged as a strategy to promote excellence and productivity in companies, giving an important twist to the approach of organizational sciences to the company. It is based on the concept of total quality, which over time evolved into what is known today as quality manageme...
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| Autores principales: | , |
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| Otros Autores: | |
| Formato: | Trabajo de grado (Pregrado y/o Especialización) |
| Lenguaje: | spa |
| Publicado: |
Universidad Antonio Nariño
2021
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| Materias: | |
| Acceso en línea: | http://repositorio.uan.edu.co/handle/123456789/4704 |
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| Sumario: | Quality management systems emerged as a strategy to promote excellence and productivity in
companies, giving an important twist to the approach of organizational sciences to the company.
It is based on the concept of total quality, which over time evolved into what is known today as
quality management. The present project suggests the design of the QMS documentation as a
means to guarantee the growth, positioning and productivity of the company. It was developed in
four phases that are diagnosis of the initial compliance with the NTC ISO 9001:2015, then
following the parameters of chapter 4 of the standard was carried out the contextualization of the
company, the identification of its stakeholders and the factors of influence on the success of this.
Then the documentation of the QMS was carried out and finally the economic impact generated
by the project to the company is presented, finding a cost-benefit ratio of 72%. |
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