Descripción del proceso de implementación de un sistema de gestión de calidad en el centro de diagnóstico automotor Servimotos CDA
In a short time there have been a chain of political and social changes that have they have changed the way of life, they have altered the technological and economic areas, they have supposed bankruptcy for many companies and the entry of others to the list of new technologies. As an effect of the g...
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| Formato: | Trabajo de grado (Pregrado y/o Especialización) |
| Lenguaje: | spa |
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Universidad Antonio Nariño
2021
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| Acceso en línea: | http://repositorio.uan.edu.co/handle/123456789/1749 |
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| _version_ | 1812647121724112896 |
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| author | Cordoba Pantoja, Angie Tatiana |
| author2 | Ramirez Tarazona, Vladimir |
| author_facet | Ramirez Tarazona, Vladimir Cordoba Pantoja, Angie Tatiana |
| author_sort | Cordoba Pantoja, Angie Tatiana |
| collection | DSpace |
| description | In a short time there have been a chain of political and social changes that have
they have changed the way of life, they have altered the technological and economic areas, they have supposed
bankruptcy for many companies and the entry of others to the list of new technologies.
As an effect of the globalization process of economies and markets and the
promotion of the information and communications society, the concept of
“Quality” has gone from being a property linked to the product or service –suitability for the
use, compliance with specifications, ... - to a value connected to the satisfaction of
customer needs and expectations, seeking loyalty.
The international ISO 9001 standard informs the requirements for a management system of the
quality, which when applied by an organization to expose its ability to satisfy
the needs of the client and for the examination of said aptitude by internal or external parties.
Added in the systems that constitute the aforementioned decree, the system is numbered
quality management, which is intended.
SERVIMOTOS CDA PALMIRA is the only automotive diagnostic center for
motorcycles, their purpose of carrying out the technical-mechanical and gas review of the
vehicles transiting the country. These are in the obligation to be enabled by the
Ministry of Transport, after fulfilling a series of technical and legal requirements.
ISO 9001 SGC STANDARD
10
Its social objective is to maintain and ensure the safety of the people who use this
vehicle as a means of transport for the motorcycle, as its techno revision was approved
Mechanics certify that the vehicle is in good condition to be driven.
For this reason, the implementation of the ISO 9001 quality management system is
importance, since you want to satisfy the customer's need, guarding and exceeding the
expectations, thanks to the application of the system, its continuous growth and the abstention of
nonconformities. The purpose of this international standard is that the requirements are applicable,
however, in certain situations your adjustment may be accepted.
In this work the following order of ideas will be handled, first we will identify the
problem that is going to be treated therefore the objective to which it was intended to arrive justifying
the reason for this process. It will be explained step by step what was done and what was obtained
as a result |
| format | Trabajo de grado (Pregrado y/o Especialización) |
| id | repositorio.uan.edu.co-123456789-1749 |
| institution | Repositorio Digital UAN |
| language | spa |
| publishDate | 2021 |
| publisher | Universidad Antonio Nariño |
| record_format | dspace |
| spelling | repositorio.uan.edu.co-123456789-17492024-10-09T22:43:49Z Descripción del proceso de implementación de un sistema de gestión de calidad en el centro de diagnóstico automotor Servimotos CDA Cordoba Pantoja, Angie Tatiana Ramirez Tarazona, Vladimir Sistema Gestion Calidad Diagnostico Iso system management quality diagnosis iso In a short time there have been a chain of political and social changes that have they have changed the way of life, they have altered the technological and economic areas, they have supposed bankruptcy for many companies and the entry of others to the list of new technologies. As an effect of the globalization process of economies and markets and the promotion of the information and communications society, the concept of “Quality” has gone from being a property linked to the product or service –suitability for the use, compliance with specifications, ... - to a value connected to the satisfaction of customer needs and expectations, seeking loyalty. The international ISO 9001 standard informs the requirements for a management system of the quality, which when applied by an organization to expose its ability to satisfy the needs of the client and for the examination of said aptitude by internal or external parties. Added in the systems that constitute the aforementioned decree, the system is numbered quality management, which is intended. SERVIMOTOS CDA PALMIRA is the only automotive diagnostic center for motorcycles, their purpose of carrying out the technical-mechanical and gas review of the vehicles transiting the country. These are in the obligation to be enabled by the Ministry of Transport, after fulfilling a series of technical and legal requirements. ISO 9001 SGC STANDARD 10 Its social objective is to maintain and ensure the safety of the people who use this vehicle as a means of transport for the motorcycle, as its techno revision was approved Mechanics certify that the vehicle is in good condition to be driven. For this reason, the implementation of the ISO 9001 quality management system is importance, since you want to satisfy the customer's need, guarding and exceeding the expectations, thanks to the application of the system, its continuous growth and the abstention of nonconformities. The purpose of this international standard is that the requirements are applicable, however, in certain situations your adjustment may be accepted. In this work the following order of ideas will be handled, first we will identify the problem that is going to be treated therefore the objective to which it was intended to arrive justifying the reason for this process. It will be explained step by step what was done and what was obtained as a result En poco tiempo se han realizado una cadena de cambios políticos y sociales que han cambiado la forma de vida, han alterado las áreas tecnológicas y económicas, han supuesto la quiebra para muchas empresas y la entrada de otras a la lista de las nuevas tecnologías. Como efecto del proceso de globalización de las economías y de los mercados y del impulso de la sociedad de la información y de las Comunicaciones, el concepto de “calidad” ha pasado de ser una propiedad unida al producto o servicio –adecuación para el uso, cumplimiento de especificaciones,...– a un valor conectado a la a la satisfacción de necesidades y expectativas del cliente, buscando fidelización. La norma ISO 9001 Internacional informa los requisitos para un sistema de gestión de la calidad, que al ser aplicado por una organización para exponer su capacidad de satisfacer las necesidades del cliente y para el examen de dicha aptitud por partes internas o externas. Agregado en los sistemas que constituyen el decreto ya mencionado se numera el sistema de gestión de la calidad, que tiene como finalidad. SERVIMOTOS CDA PALMIRA es el centro de diagnóstico automotor único para motocicletas, su propósito de realizar la Revisión técnico-mecánica y de gases a los vehículos que transiten por el país. Estos están en la obligación de estar habilitados por el Ministerio de Transporte, después de cumplir una serie de requisitos técnicos y legales. NORMA ISO 9001 SGC 10 Su objetivo social es mantener y velar por la seguridad de las personas que utilizan este vehículo como medio de transporte la motocicleta ya que al ser aprobada su revisión tecno mecánica se certifica que el vehículo está en buenas condiciones para ser conducido. Por esta razón la implementación de sistema de gestión de calidad ISO 9001 es de importancia, ya que desea satisfacer la necesidad del cliente, custodiando y superando las expectativas, gracias a la aplicación de sistema, su crecimiento continuo y la abstención de inconformidades. El fin de esta norma internacional es que los requisitos sean aplicables, sin embargo, en ciertas situaciones puede aceptarse su ajuste. En este trabajo se manejará el siguiente orden de ideas, primero identificaremos el problema que se va a tratar por consiguiente el objetivo al que se quiso llegar justificando el porqué de dicho proceso. Se explicara paso a paso lo que se realizó y que se obtuvo como resultado Administrador(a) de Empresas Pregrado Virtual 2021-02-24T14:57:10Z 2021-02-24T14:57:10Z 2020-06-01 Trabajo de grado (Pregrado y/o Especialización) info:eu-repo/semantics/acceptedVersion http://purl.org/coar/resource_type/c_7a1f http://purl.org/coar/version/c_970fb48d4fbd8a85 http://repositorio.uan.edu.co/handle/123456789/1749 9001, Cambios claves nueva ISO. (2018). Sistema de Gestión de Calidad, principales principios. Obtenido de https://www.nueva-iso-9001-2015.com/2018/04/sistemadegestion-de-calidad-principios/ instname:Universidad Antonio Nariño reponame:Repositorio Institucional UAN repourl:https://repositorio.uan.edu.co/ spa Acceso abierto Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) https://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess http://purl.org/coar/access_right/c_abf2 application/pdf application/pdf Universidad Antonio Nariño Administración de empresas (virtual) Facultad de Ciencias Económicas y Administrativas Bogotá - Federmán |
| spellingShingle | Sistema Gestion Calidad Diagnostico Iso system management quality diagnosis iso Cordoba Pantoja, Angie Tatiana Descripción del proceso de implementación de un sistema de gestión de calidad en el centro de diagnóstico automotor Servimotos CDA |
| title | Descripción del proceso de implementación de un sistema de gestión de calidad en el centro de diagnóstico automotor Servimotos CDA |
| title_full | Descripción del proceso de implementación de un sistema de gestión de calidad en el centro de diagnóstico automotor Servimotos CDA |
| title_fullStr | Descripción del proceso de implementación de un sistema de gestión de calidad en el centro de diagnóstico automotor Servimotos CDA |
| title_full_unstemmed | Descripción del proceso de implementación de un sistema de gestión de calidad en el centro de diagnóstico automotor Servimotos CDA |
| title_short | Descripción del proceso de implementación de un sistema de gestión de calidad en el centro de diagnóstico automotor Servimotos CDA |
| title_sort | descripcion del proceso de implementacion de un sistema de gestion de calidad en el centro de diagnostico automotor servimotos cda |
| topic | Sistema Gestion Calidad Diagnostico Iso system management quality diagnosis iso |
| url | http://repositorio.uan.edu.co/handle/123456789/1749 |
| work_keys_str_mv | AT cordobapantojaangietatiana descripciondelprocesodeimplementaciondeunsistemadegestiondecalidadenelcentrodediagnosticoautomotorservimotoscda |
