Diseño e implementación de un sistema de control interno en el proceso de suministro de agua potable a la empresa inversiones Pisaro S.A.S en la ciudad de santa marta para el año 2025
The implementation of an internal control in the process of supplying drinking water to the company INVERSIONES PISARO S.A.S in the city of Santa Marta for the year 2025, is the basis of the research of the current project, which will allow the creation of tools that facilitate the development of a...
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| Main Authors: | , |
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| Format: | Tesis/Trabajo de grado - Monografía - Pregrado |
| Language: | Español |
| Published: |
Universidad Antonio Nariño
2025
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| Online Access: | https://repositorio.uan.edu.co/handle/123456789/12414 |
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| Summary: | The implementation of an internal control in the process of supplying drinking water to the
company INVERSIONES PISARO S.A.S in the city of Santa Marta for the year 2025, is the basis
of the research of the current project, which will allow the creation of tools that facilitate the
development of a methodology that guarantees a better result, this is because 65% of the
neighborhoods do not have sufficient access to this resource.
To optimize resources and guarantee water quality, solid internal control is required,
especially in the critical context of the shortage facing the city.
Mainly focused on the company INVERSIONES PISARO S.A.S., since they do not
comply with adequate controls in their water treatment processes. This is due to the results of the
first approach to the company and some customers who presented complaints and dissatisfaction,
which compromises the quality of the service and in turn the health of those who consume it. A
measure is suggested to evaluate and improve production processes through the implementation
of an internal control system. This system will guarantee the adequate treatment of the hydrological
resource through an externally supervised process, complying with the standards established by
the company and INVIMA.
based on previous research that demonstrates how effective internal control can improve
the efficiency and quality of drinking water, which seeks to optimize water treatment to guarantee
the health of consumers that will benefit the audited company, in which a Quantitative approach
through surveys and interviews to in-depth evaluate the quality of the serviceAfter analyzing research on the internal control of water companies, in particular the
research carried out by Leal Olvera on the Ventana’s canton, which emphasizes the need for an
adequate control system to improve efficiency and guarantee the quality of service
Finally, it was possible to identify the risks inherent to the water production process and
its impact on the quality of the product, giving us access to develop an internal control system
aligned with current legal regulations. This system manages to propose policies and procedures to
minimize operational risks and optimize the use of resources by evaluating the effectiveness of
control measures through performance indicators. |
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