Análisis De La Percepción Ciudadana Sobre La Atención Realizada Por La Superintendencia De Transporte A Través Del Chat Virtual De La Organización
This thesis project analyzes citizen perception regarding the service provided by the Superintendence of Transportation through its virtual chat, using data generated by the Tawk.to tool from each interaction between customer service agents and users. For the analysis, the chat history corresponding...
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| Main Authors: | , |
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| Other Authors: | |
| Format: | Tesis/Trabajo de grado - Monografía - Especialización |
| Language: | Español |
| Published: |
Universidad Antonio Nariño
2025
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| Subjects: | |
| Online Access: | https://repositorio.uan.edu.co/handle/123456789/12141 |
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