Análisis De La Percepción Ciudadana Sobre La Atención Realizada Por La Superintendencia De Transporte A Través Del Chat Virtual De La Organización

This thesis project analyzes citizen perception regarding the service provided by the Superintendence of Transportation through its virtual chat, using data generated by the Tawk.to tool from each interaction between customer service agents and users. For the analysis, the chat history corresponding...

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Bibliographic Details
Main Authors:	Martínez Cobos, Samanta Catalina, Martínez Lozano, Cristian Alexis
Other Authors:	Cables Pérez, Elio Higinio, Elio H.
Format:	Tesis/Trabajo de grado - Monografía - Especialización
Language:	Español
Published:	Universidad Antonio Nariño 2025
Subjects:	percepción ciudadana análisis de sentimientos atención al ciudadano Superintendencia de Transporte citizen perception sentiment analysis customer service Superintendence of Transportation
Online Access:	https://repositorio.uan.edu.co/handle/123456789/12141
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https://repositorio.uan.edu.co/handle/123456789/12141