Análisis De La Percepción Ciudadana Sobre La Atención Realizada Por La Superintendencia De Transporte A Través Del Chat Virtual De La Organización

This thesis project analyzes citizen perception regarding the service provided by the Superintendence of Transportation through its virtual chat, using data generated by the Tawk.to tool from each interaction between customer service agents and users. For the analysis, the chat history corresponding...

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Detalles Bibliográficos
Autores principales:	Martínez Cobos, Samanta Catalina, Martínez Lozano, Cristian Alexis
Otros Autores:	Cables Pérez, Elio Higinio, Elio H.
Formato:	Tesis/Trabajo de grado - Monografía - Especialización
Lenguaje:	Español
Publicado:	Universidad Antonio Nariño 2025
Materias:	percepción ciudadana análisis de sentimientos atención al ciudadano Superintendencia de Transporte citizen perception sentiment analysis customer service Superintendence of Transportation
Acceso en línea:	https://repositorio.uan.edu.co/handle/123456789/12141
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

Descripción
Sumario:	This thesis project analyzes citizen perception regarding the service provided by the Superintendence of Transportation through its virtual chat, using data generated by the Tawk.to tool from each interaction between customer service agents and users. For the analysis, the chat history corresponding to the months from January to October of 2024 was uploaded to an Azure Data Lake (a cloud storage service provided by Microsoft Azure) to be accessed through a Python notebook.