Propuestas de mejora en los procesos logísticos para la empresa Viajes Confort SAS ubicada en Bogotá

The general objective of the research is to improve the logistics processes of Viajes Confort SAS in Bogotá D.C. due to the importance of logistics efficiency in business success. Specific objectives are to review the literature on logistics processes, perform an organizational diagnosis to identify...

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Bibliographic Details
Main Author:	Leon Nieto, Nicolas Eduardo
Other Authors:	Buitrago Perilla, Omar Ferney
Format:	Tesis/Trabajo de grado - Monografía - Pregrado
Language:	Español
Published:	Universidad Antonio Nariño 2025
Subjects:	Gestión de Mantenimiento satisfacción del cliente logística diagnostico empresaria transporte de pasajeros servicio al cliente Maintenance management customer satisfaction logistics business diagnosi passenger transportation customer service
Online Access:	https://repositorio.uan.edu.co/handle/123456789/12129
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Summary:	The general objective of the research is to improve the logistics processes of Viajes Confort SAS in Bogotá D.C. due to the importance of logistics efficiency in business success. Specific objectives are to review the literature on logistics processes, perform an organizational diagnosis to identify problems and design a detailed improvement plan.In order to optimize the management of resources, improve the coordination of logistics operations and increase customer satisfaction, the impact of the implemented proposals will be measured in terms of operational performance, logistics costs and customer satisfaction, where the research not only seeks to solve the problems of Viajes Confort SAS but also offers a framework that can be replicated in other companies in the sector.