Plan de mejora del sistema de PQRSF del área de admisiones de la Corporación universitaria Minuto de Dios sede Villavicencio Authors: Castro Rodríguez, Claudia Lorena, Coy Vargas, Luisa Fernanda

“…The present work corresponds to the impro vement proposal made to the university on its handling and management system of the PQRSF, for which a surve diagnose th y was conducted in order to e current situation in the management and identify the dissatisfaction that users and other stakeholders have , which for this case the students in the response times by the admissions area, subsequently together with the ISO 10002: 2018 standard a gap anal to identify opportunities for improvement. …”

Plan de mejora del sistema de PQRSF del área de admisiones de la Corporación universitaria Minuto de Dios sede Villavicencio Authors: Castro Rodriguez, Claudia Lorena

“…The PQRSF management systems within the organizations are a source of information on the level of satisfaction of the stakeholders with respect to a product or service provided by the organization, during the development of this work it is expected to learn more about the system of requests, complaints, claims, suggestions and congratulations through the perception of customers and employees of the service offered by the Corporación Universitaria Minuto de Dios. …”

Aprendizajes a nivel plástico del carnaval de negros y blancos, en la licenciatura a través de la vivencia 2012- 2019 Authors: Barrera Obando, Giovanny Alexander

“…This study between 2012 and 2019, focuses on the knowledge and plastic elements learned in the Bachelor’s Degree, as well as its contribution to the completeness of the academic process in Art Education, not only seen from Dance and Theater. …”

Variables para evento adverso en la atención de menores de edad por ortodoncia. Estudio exploratorio. Authors: Jaimes Monroy, Gustavo, Riaño Guío, Juan Diego, Sánchez García, Natalia, Triana Rodríguez, Paola Andrea

Relación de las actividades visuales en pacientes hipermétropes y emétropes de 6 a 8 años del colegio Rodrigo Lara Bonilla. Authors: Castañeda Silva, Indira