Plan de mejora como herramienta en el área de servicio al cliente empresa Surti -Belleza Tunja S.A.S Authors: Villamil Sanabria, Anyi Liced

“…The implementation project of an improvement plan as a tool in the area of customer service in the company SURTI BELLEZA S.A.S, is one of the improvement strategies to develop in the company in order to achieve a significant increase in sales; this company dedicated to the area of beauty and personal care through its multiple services and cosmetic products. …”

Toma de decisiones desde el punto administrativo y financiero en empresas familiares, prestadoras del servicio de transporte de carga Authors: Pinto Santos, Laura Liliana

“…Family business are avery common type of organization in Colombia, in most cases they are created due to knowledge in a certain activity, service or realization of a product, among others. …”

Reporte De Caso Urolitiasis Canina Durante La Pasantía En Clínica Veterinaria De Pequeños Animales Authors: Pulido ortiz, Dana Lorena

“…The clinic has different areas such as outpatient care, clinical laboratory, hospitalization, surgery, and imaging, allowing students to acquire multidisciplinary knowledge for their future careers.…”

El transporte por cables y su papel en la movilidad urbana sostenible Authors: Quintero González, Julián, Ramírez Sosa, Yohana, Cortázar Ávila, Angélica

“…A description of the main advantages of this type of systems is made and are highlighted by the presentation of case studies on global and Latin American framework. …”

Análisis de la influencia percibida de la capacidad matemática en la elección de una carrera Authors: Acosta Madiedo, Sebastián, Almeida Guerrero, Andrés, Arias Valenzuela, Paula, Garavito Munar, Gabriela, López Contreras, Nicolás, Posos Ramos, Franklin, Sibaja Jaramillo, Angie

“…Mathematics has been generally recognised as one of the most complex areas of knowledge. In many cases, people believe that a student’s performance on this area exerts a great influence over the degree, or at least, the area of knowledge a student chooses to major once he graduates from High School. …”

Emma Dietrich Holland. What is Called Theatre Nowadays? Authors: Betancur Madrid, Julieta

“…La BBC en 1986 le realizó una breve entrevista al entonces estudiante de Cambridge David Dewey (estudiante primero y luego colega de Dario Fo) quien profirió el siguiente comentario respecto del teatro: “There’s no point today in talking about poetry and theatre as living literature genres. With the rise and down of postmodernism those two genres can’t mean, or do, what they used to”. …”

Hablemos de procrastinación y pandemia Authors: Gómez Cuellar, Betsabé

“…Therefore, if a person does not perform a task or duty, they are singled out and judged, where they constantly refer to these subjects as: “a lazy person”, “someone who does nothing”, “someone without vision”, “a good for nothing ", among other expressions. This being the case, one might think that it is okay to carry out a productive activity rather than do nothing.…”

Becoming a “you tuber” as pedagogical proposal for improving the oral fluency in english language classroom. Authors: López Cumbe, Robinson Leonardo

“…Besides, this project will help and analyze the impact of the fluency that the learners can get through the different strategies applied, where the teacher is the leader and assumes the role of being a guide for the learners to improve speaking skill. …”

Narrativas parentales sobre la experiencia de crisis, ajuste y adaptabilidad que tiene una familia ante la enfermedad de un hijo nacido con hidrocefalia (Estudio de Caso) Authors: Castellanos Castellanos, Paula Andrea

“…The present investigation analyzes the parental narratives about the experience of crisis, adjustment and adaptability that a family has before the illness of a son born with hydrocephalus (Case Study). The methodology used is qualitative and narrative design. …”

Concepciones y Comportamientos de Cuidadores Frente a las Manifestaciones Afectivo-Sexuales de Adolescentes con Discapacidad Intelectual Authors: Cardona Calderón, Francy Julieth

“…This study took place in the city of Bogotá after the participation of 4 (four) professional caregivers from the areas of health and social sciences, who explain in depth the interview to the expression of the personal, behavioral and environmental factors that arise in the moment in which the sexual manifestation of those who care for and respond in this way to the beliefs, socio cultural influence, behaviors, and social norms that are related. …”

Academic writing in the research formation process: representations, knowledge and contrasts Authors: Castro Robles, Yury Andrea, Sánchez Rueda, Humberto

“…In contrast, this article aims to contribute to this reflection from the search and controversy of common knowledge (social representations)in relation to writing inside the research formation process of students and teachers, in this particular case, in the execution of degree projects in Bachelor Degree in Spanish Language and English at Antonio Nariño University. …”

Enhancing productive skills in EFL with CIRIPI: a didactic sequence established within the flipped classroom Approach : Fortaleciendo las habilidades productivas con CIRIPI: una secuencia didáctica establecida dentro del enfoque de aula invertida Authors: Aguillón-Lombana, Angélica, Camargo-Cárdenas, David

“…This paper reports a case study about a teaching and learning strategy in English Foreign Language (EFL) with 42 university students of the level A2. …”

Procesos De Inspección Veterinaria Durante La Pasantía En Planta De Beneficio Animal De La Especie Bovina Ubicada En El Municipio De Anolaima En El Departamento De Cundinamarca En... Authors: Andrade Ramirez, Geraldine

“…Public health in Colombia is a priority for veterinary doctors due to the great number of existing zoonotic diseases, in the case of derived products of the meat of swine, cattle, sheep, poultry and other species from the slaughter of the live animals, going through the processes of transforming meat into carcasses and the minimum conditions that must be met by the establishments in charge of their storage, maturation and subsequent marketing, there are serious problems that arise due to lack of awareness and ignorance of the current regulations for producers and/or personnel in charge of animal benefit plants on the standards sanitary, taking into account the safety of the animals that are taken for slaughter are in optimal conditions in their health and health plan (Villamil J. …”

Propuesta del proceso de producción para la fabricación de tejas mediante el aprovechamiento de los residuos de vidrio plano en la ciudad de Villavicencio Authors: Castañeda Fonseca, Alex

Subjects:

Propuesta de mejora al sistema de retrolavado del filtro de arena en el proceso de neutralización de sodas gastadas de la refinería de Cartagena Authors: Agamez Muñoz, Alexander Antonio, Quiroz Mercado, Carlos Alberto

“…From these productive processes arises new processes of maintenance and management of equipment and materials, as is the case of the backwashing process in the Sodas unit of the Cartagena Refinery, it has been studied that the current method of the company does not generate the necessary efficiency for the company, therefore, this research was carried out consisting of a diagnosis of the current backwashing process, the identification of available methods and their efficiency level and the presentation of a proposal that meets the needs identified in the diagnosis. …”

Caracterización de los Efectos del Sexting en el Relacionamiento Social Entre los Adolescentes de Una Institución Educativa de Riohacha Authors: Pelufo Palmezano, Keylis Milena

“…Sexting is a practice that consists of sending or receiving sexual or erotic content through text messages, photos or videos, is part of the new ways of interacting between some adolescents, but it is dangerous, since they face physical and emotional risks, which in some cases lead to situations that endanger even their own lives. …”

La Academic writing in the research formation process: representations, knowledge and contrasts Authors: Castro Robles, Yury Andrea, Sánchez Rueda, Humberto

“…In contrast, this article aims to contribute to this reflection from the search and controversy of common knowledge (social representations)in relation to writing inside the research formation process of students and teachers, in this particular case, in the execution of degree projects in Bachelor Degree in Spanish Language and English at Antonio Nariño University. …”

Programa psicoeducativo para disminuir los efectos emocionales de los niños como consecuencia de la separación de los padres a partir de un análisis documental Authors: Reyes Rubio, Paula Liceth

“…The separation of couples in Colombia and the world is an event that is increasing, this phenomenon refers to not living together and to a legal termination or not of the existing relationship, if we consider the family as a base set for society, it is understood also that any change, whether negative or positive, directly affects the members of the same, in this case the children are mostly affected. …”

Plan de mejoramiento integral barrial en los asentamientos de Carbonell y Brisas del venado en la comuna 9 de Neiva-Huila Authors: Tovar Gutiérrez, Marlio

“…This work presents as a case study the Carbonell sector, which is made up of the Brisas del Venado and Carbonell settlements, located in commune 9 in the north of Neiva. …”

Conflictos persistentes en una pareja parental después de un proceso de definición de custodia en una comisaría de Norte de Santander Authors: Martínez Carrascal, Yuleidy

“…The methodological approach is qualitative and the method is a case study, the technique used is the free and in-depth interview that gives rise to the analytical categories and the interpretation of the information is produced, which reveals that a large part of the situations that motivate persistent conflicts are associated with the way in which the formation of the couple was structured and each evolutionary stage of the family was developed.…”