Método y sistema para reducir tiempos de procesamiento de solicitudes en líneas de espera.

Given that generally the customer service's resources cannot give service to all service demands, all the time, the queues are generated, also known as waiting lines. These queues are present in several aspects of the daily life. From a phenomenon present in optical communication systems, known...

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Main Author:	Pinto Serrano, Mario Augusto
Other Authors:	Gutiérrez Salamanca, Rafael María
Format:	Tesis y disertaciones (Maestría y/o Doctorado)
Language:	spa
Published:	Universidad Antonio Nariño 2022
Subjects:	atención al cliente- Método 658.5038 customer service's
Online Access:	http://repositorio.uan.edu.co/handle/123456789/6837
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author	Pinto Serrano, Mario Augusto
author2	Gutiérrez Salamanca, Rafael María
author_facet	Gutiérrez Salamanca, Rafael María Pinto Serrano, Mario Augusto
author_sort	Pinto Serrano, Mario Augusto
collection	DSpace
description	Given that generally the customer service's resources cannot give service to all service demands, all the time, the queues are generated, also known as waiting lines. These queues are present in several aspects of the daily life. From a phenomenon present in optical communication systems, known as contention (When two or more packets are simultaneously at the same point), are proposed algorithms in order to deal with the contention. These algorithms are classified in two categories: pre-reservation and post-reservation. In the pre-reservation algorithms, the output channel is reserved before the packet ingress, in contrast with the pos-reservation algorithms, where the reservation is postponed, until after the ingress of the packet to the system. Based on the theoretical foundations of the post-reservation algorithms, and making abstractions of the used concepts, we propose a queue management system, focused on high complexity operative services, with high demands and interactions between the components
format	Tesis y disertaciones (Maestría y/o Doctorado)
id	repositorio.uan.edu.co-123456789-6837
institution	Repositorio Digital UAN
language	spa
publishDate	2022
publisher	Universidad Antonio Nariño
record_format	dspace
spelling	repositorio.uan.edu.co-123456789-68372024-10-09T22:55:50Z Método y sistema para reducir tiempos de procesamiento de solicitudes en líneas de espera. Pinto Serrano, Mario Augusto Gutiérrez Salamanca, Rafael María Hernández Duarte, Andrés Ignacio Gómez Cajas, Diego Ferney atención al cliente- Método 658.5038 customer service's Given that generally the customer service's resources cannot give service to all service demands, all the time, the queues are generated, also known as waiting lines. These queues are present in several aspects of the daily life. From a phenomenon present in optical communication systems, known as contention (When two or more packets are simultaneously at the same point), are proposed algorithms in order to deal with the contention. These algorithms are classified in two categories: pre-reservation and post-reservation. In the pre-reservation algorithms, the output channel is reserved before the packet ingress, in contrast with the pos-reservation algorithms, where the reservation is postponed, until after the ingress of the packet to the system. Based on the theoretical foundations of the post-reservation algorithms, and making abstractions of the used concepts, we propose a queue management system, focused on high complexity operative services, with high demands and interactions between the components Dado que generalmente los recursos de atención al cliente no pueden atender a toda la demanda de servicios, todo el tiempo, se generan las colas, conocidas como líneas de espera. Estas colas están presentes en múltiples aspectos de la vida cotidiana. A partir de un fenómeno presente en los sistemas de comunicaciones ópticos conocido como contención (cuando dos paquetes o más se encuentran simultáneamente en un mismo punto), se han planteado algoritmos para manejar la contención. Doctor(a) en Ciencia Aplicada Doctorado Presencial Investigación 2022-08-25T21:33:01Z 2022-08-25T21:33:01Z 2022-07-06 Tesis y disertaciones (Maestría y/o Doctorado) info:eu-repo/semantics/acceptedVersion http://purl.org/coar/resource_type/c_db06 http://purl.org/coar/version/c_970fb48d4fbd8a85 Tesis/Trabajo de grado - Monografía - Doctorado http://repositorio.uan.edu.co/handle/123456789/6837 Akar, N., & Gunalay, Y. (2013). Dimensioning shared-per-node recirculating fiber delay line buffers in an optical packet switch. Performance Evaluation, 70(12), 1059-1071. Al-Shaikhli, A., & Esmailpour, A. (2015). Quality of Service management in 5G broadband converged networks. 2015 36th IEEE Sarnoff Symposium, 56–61. https://doi.org/10.1109/SARNOF.2015.7324643 Alqaydi, F., Salah, K., & Zemerly, J. (2015). Queuing Theory Algorithm to find the minimal number of VMs to satisfy SLO response time. https://doi.org/10.13140/RG.2.1.4476.7847 Arcese M.,Pichetti L., (2015), U.S, US9,009,717 B2, Managing scheduling of processes, New York, Mark and patents office. Baccelli, F., Kauffmann, B., & Veitch, D. (2009). Inverse Problems in Queueing Theory and Internet Probing. Queueing Syst. Theory Appl., 63(1–4), 59–107. https://doi.org/10.1007/s11134-009- 9150-9 Backer, A. M. T. R. (2017). QUEUE AND RESERVATION MANAGEMENT SYSTEM. Retrieved from http:// Bao, L (2014), U.S, US 8,886,899 B1, Managing memory requests based on priority, Westford, MA, Mark and patents office. Barcelo, F., & Ramon, A. (1997). PRMA performance evaluation based on queueing theory. 1997 IEEE International Conference on Personal Wireless Communications (Cat. No.97TH8338), 455–459. https://doi.org/10.1109/ICPWC.1997.655561 Blake, S. (2008). TRAFFIC MANAGER AND METHOD FOR PERFORMING ACTIVE QUEUE MANAGEMENT OF DISCARD-ELIGIBLE TRAFFIC. Retrieved from http:// Blesa, M., Calzada, D., Fernández, A., López, L., Martínez, A. L., Santos, A., … Thraves, C. (2009). Adversarial Queueing Model for Continuous Network Dynamics. Theory of Computing Systems, 44(3), 304–331. https://doi.org/10.1007/s00224-007-9046-1 instname:Universidad Antonio Nariño reponame:Repositorio Institucional UAN repourl:https://repositorio.uan.edu.co/ spa Acceso abierto Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) https://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess http://purl.org/coar/access_right/c_abf2 application/pdf application/pdf application/pdf Universidad Antonio Nariño Doctorado en Ciencia Aplicada Doctorado en Ciencia Aplicada Bogotá - Circunvalar
spellingShingle	atención al cliente- Método 658.5038 customer service's Pinto Serrano, Mario Augusto Método y sistema para reducir tiempos de procesamiento de solicitudes en líneas de espera.
title	Método y sistema para reducir tiempos de procesamiento de solicitudes en líneas de espera.
title_full	Método y sistema para reducir tiempos de procesamiento de solicitudes en líneas de espera.
title_fullStr	Método y sistema para reducir tiempos de procesamiento de solicitudes en líneas de espera.
title_full_unstemmed	Método y sistema para reducir tiempos de procesamiento de solicitudes en líneas de espera.
title_short	Método y sistema para reducir tiempos de procesamiento de solicitudes en líneas de espera.
title_sort	metodo y sistema para reducir tiempos de procesamiento de solicitudes en lineas de espera
topic	atención al cliente- Método 658.5038 customer service's
url	http://repositorio.uan.edu.co/handle/123456789/6837
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