La rotación de personal en los centros de atención telefónica: una revisión de literatura

This document aims to carry out a literary review and research aimed at the análisis of the main causes of the Rotation of personnel that occurs in the telephone service centers. To carry out the development of this review and research was carried out through the systematic review approach for the c...

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Bibliographic Details
Main Author: Clavijo Castillo, Nicholls Dayanna
Other Authors: Montalvo Rodríguez, Juan Carlos
Format: Trabajo de grado (Pregrado y/o Especialización)
Language:spa
Published: Universidad Antonio Nariño 2022
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Online Access:http://repositorio.uan.edu.co/handle/123456789/6576
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