Manual de procedimientos operativos, administrativos y logístico de la empresa Eventos y Buffet Julia

Every day the organizations of the service sector become more important for the economy of a country, due to the continuous development of SMEs that are born within the sector and that develop tourism activities, organization of events; taking advantage of new technologies and new forms of consumpti...

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Bibliographic Details
Main Author:	López Cortes, Harold Andrés
Other Authors:	Dajles Lenis, David Eugenio
Format:	Tesis y disertaciones (Maestría y/o Doctorado)
Language:	spa
Published:	Universidad Antonio Nariño 2021
Subjects:	En esta sección del marco de referencia, se definen conceptos que le brindarán al lector un mayor entendimiento y que están relacionados con el tema de la elaboración de un plan de mejoramiento en los procedimientos de una empresa. • Buenas practicas de manufactura (BPM): son una herramienta básica para las practicas generales de higiene en la manipulación, preparación, elaboración, envasado, almacenamiento, transporte, distribución y obtención de productos seguros para el consumo humano, es decir que el BPM se centraliza en la higiene y la forma de manipulación de los alimentos y se disminuyan los riesgos inherentes a la producción (Intedya, 2014). • Proceso de producción: en la empresa eventos y buffet julia el proceso de producción se enfoca hacia la preparación de alimentos y su posterior venta al consumidor final. • Control de calidad: programa tendiente a asegurar la calidad de los materiales e insumos utilizados en una empresa, con el fin de proporcionar confianza a los clientes sobre el uso de un pr In this section of the framework, concepts are defined that will provide the reader with a greater understanding and that are related to the subject of developing an improvement plan in the procedures of a company. • Good manufacturing practices (GMP): they are a basic tool for general hygiene practices in the handling, preparation, elaboration, packaging, storage, transport, distribution and obtaining of safe products for human consumption, that is, the GMP is focuses on hygiene and the way of handling food and reduces the risks inherent to production (Intedya, 2014). • Production process: in the company Eventos y Buffet Julia the production process focuses on the preparation of food and its subsequent sale to the final consumer. • Quality control: program aimed at ensuring the quality of the materials and supplies used in a company, in order to provide customers with confidence about the use of a product. • Inventory management: it is the activity by which a company manages the storage of the products they
Online Access:	http://repositorio.uan.edu.co/handle/123456789/2793
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Summary:	Every day the organizations of the service sector become more important for the economy of a country, due to the continuous development of SMEs that are born within the sector and that develop tourism activities, organization of events; taking advantage of new technologies and new forms of consumption. For a service company, it is of vital importance to be able to satisfy the needs of customers, offering quality services with high standards of customer service and effective and efficient logistics distribution, because through these aspects a perception of general quality of the company will be achieved. company, in addition to achieving loyalty and market recognition of the company. Therefore, in this paper, the necessary steps are presented for the elaboration of a manual of procedures for the operational, administrative and logistics area of the company Eventos y Buffet Julia, all in order to improve the processes in those areas, increase the productivity and profitability of the company.